Daily Papers

Customer churn, the discontinuation of services by existing customers, poses a significant challenge to the telecommunications industry. This paper proposes a novel adaptive ensemble learning framework for highly accurate customer churn prediction. The framework integrates multiple base models, including XGBoost, LightGBM, LSTM, a Multi-Layer Perceptron (MLP) neural network, and Support Vector Machine (SVM). These models are strategically combined using a stacking ensemble method, further enhanced by meta-feature generation from base model predictions. A rigorous data preprocessing pipeline, coupled with a multi-faceted feature engineering approach, optimizes model performance. The framework is evaluated on three publicly available telecom churn datasets, demonstrating substantial accuracy improvements over state-of-the-art techniques. The research achieves a remarkable 99.28% accuracy, signifying a major advancement in churn prediction.The implications of this research for developing proactive customer retention strategies withinthe telecommunications industry are discussed.

We introduce TeleQnA, the first benchmark dataset designed to evaluate the knowledge of Large Language Models (LLMs) in telecommunications. Comprising 10,000 questions and answers, this dataset draws from diverse sources, including standards and research articles. This paper outlines the automated question generation framework responsible for creating this dataset, along with how human input was integrated at various stages to ensure the quality of the questions. Afterwards, using the provided dataset, an evaluation is conducted to assess the capabilities of LLMs, including GPT-3.5 and GPT-4. The results highlight that these models struggle with complex standards related questions but exhibit proficiency in addressing general telecom-related inquiries. Additionally, our results showcase how incorporating telecom knowledge context significantly enhances their performance, thus shedding light on the need for a specialized telecom foundation model. Finally, the dataset is shared with active telecom professionals, whose performance is subsequently benchmarked against that of the LLMs. The findings illustrate that LLMs can rival the performance of active professionals in telecom knowledge, thanks to their capacity to process vast amounts of information, underscoring the potential of LLMs within this domain. The dataset has been made publicly accessible on GitHub.

The application of Large Language Models (LLMs) and Retrieval-Augmented Generation (RAG) systems in the telecommunication domain presents unique challenges, primarily due to the complex nature of telecom standard documents and the rapid evolution of the field. The paper introduces Telco-RAG, an open-source RAG framework designed to handle the specific needs of telecommunications standards, particularly 3rd Generation Partnership Project (3GPP) documents. Telco-RAG addresses the critical challenges of implementing a RAG pipeline on highly technical content, paving the way for applying LLMs in telecommunications and offering guidelines for RAG implementation in other technical domains.

The emergence of large language models (LLMs) has significantly impacted various fields, from natural language processing to sectors like medicine and finance. However, despite their rapid proliferation, the applications of LLMs in telecommunications remain limited, often relying on general-purpose models that lack domain-specific specialization. This lack of specialization results in underperformance, particularly when dealing with telecommunications-specific technical terminology and their associated mathematical representations. This paper addresses this gap by first creating and disseminating Tele-Data, a comprehensive dataset of telecommunications material curated from relevant sources, and Tele-Eval, a large-scale question-and-answer dataset tailored to the domain. Through extensive experiments, we explore the most effective training techniques for adapting LLMs to the telecommunications domain, ranging from examining the division of expertise across various telecommunications aspects to employing parameter-efficient techniques. We also investigate how models of different sizes behave during adaptation and analyze the impact of their training data on this behavior. Leveraging these findings, we develop and open-source Tele-LLMs, the first series of language models ranging from 1B to 8B parameters, specifically tailored for telecommunications. Our evaluations demonstrate that these models outperform their general-purpose counterparts on Tele-Eval while retaining their previously acquired capabilities, thus avoiding the catastrophic forgetting phenomenon.

Large Language models have demonstrated excellent domain-specific question-answering capabilities when finetuned with a particular dataset of that specific domain. However, fine-tuning the models requires a significant amount of training time and a considerable amount of hardware. In this work, we propose CARE (Customer Assistance and Response Engine), a lightweight model made by fine-tuning Phi3.5-mini on very minimal hardware and data, designed to handle queries primarily across three domains: telecommunications support, medical support, and banking support. For telecommunications and banking, the chatbot addresses issues and problems faced by customers regularly in the above-mentioned domains. In the medical domain, CARE provides preliminary support by offering basic diagnoses and medical suggestions that a user might take before consulting a healthcare professional. Since CARE is built on Phi3.5-mini, it can be used even on mobile devices, increasing its usability. Our research also shows that CARE performs relatively well on various medical benchmarks, indicating that it can be used to make basic medical suggestions.

Despite outstanding processes in many tasks, Large Language Models (LLMs) still lack accuracy when dealing with highly technical domains. Especially, telecommunications (telco) is a particularly challenging domain due the large amount of lexical, semantic and conceptual peculiarities. Yet, this domain holds many valuable use cases, directly linked to industrial needs. Hence, this paper studies how LLMs can be adapted to the telco domain. It reports our effort to (i) collect a massive corpus of domain-specific data (800M tokens, 80K instructions), (ii) perform adaptation using various methodologies, and (iii) benchmark them against larger generalist models in downstream tasks that require extensive knowledge of telecommunications. Our experiments on Llama-2-7b show that domain-adapted models can challenge the large generalist models. They also suggest that adaptation can be restricted to a unique instruction-tuning step, dicarding the need for any fine-tuning on raw texts beforehand.

Shannon, in his seminal paper introducing information theory, divided the communication into three levels: technical, semantic, and effectivenss. While the technical level is concerned with accurate reconstruction of transmitted symbols, the semantic and effectiveness levels deal with the inferred meaning and its effect on the receiver. Thanks to telecommunications, the first level problem has produced great advances like the internet. Large Language Models (LLMs) make some progress towards the second goal, but the third level still remains largely untouched. The third problem deals with predicting and optimizing communication for desired receiver behavior. LLMs, while showing wide generalization capabilities across a wide range of tasks, are unable to solve for this. One reason for the underperformance could be a lack of "behavior tokens" in LLMs' training corpora. Behavior tokens define receiver behavior over a communication, such as shares, likes, clicks, purchases, retweets, etc. While preprocessing data for LLM training, behavior tokens are often removed from the corpora as noise. Therefore, in this paper, we make some initial progress towards reintroducing behavior tokens in LLM training. The trained models, other than showing similar performance to LLMs on content understanding tasks, show generalization capabilities on behavior simulation, content simulation, behavior understanding, and behavior domain adaptation. Using a wide range of tasks on two corpora, we show results on all these capabilities. We call these models Large Content and Behavior Models (LCBMs). Further, to spur more research on LCBMs, we release our new Content Behavior Corpus (CBC), a repository containing communicator, message, and corresponding receiver behavior.

The increasing adoption of artificial intelligence in telecommunications has raised interest in the capability of Large Language Models (LLMs) to address domain-specific, mathematically intensive tasks. Although recent advancements have improved the performance of LLMs in general mathematical reasoning, their effectiveness within specialized domains, such as signal processing, network optimization, and performance analysis, remains largely unexplored. To address this gap, we introduce TeleMath, the first benchmark dataset specifically designed to evaluate LLM performance in solving mathematical problems with numerical solutions in the telecommunications domain. Comprising 500 question-answer (QnA) pairs, TeleMath covers a wide spectrum of topics in the telecommunications field. This paper outlines the proposed QnAs generation pipeline, starting from a selected seed of problems crafted by Subject Matter Experts. The evaluation of a wide range of open-source LLMs reveals that best performance on TeleMath is achieved by recent models explicitly designed for mathematical or logical reasoning. In contrast, general-purpose models, even those with a large number of parameters, often struggle with these challenges. We have released the dataset and the evaluation code to ease result reproducibility and support future research.

The increasing complexity and scale of modern telecommunications networks demand intelligent automation to enhance efficiency, adaptability, and resilience. Agentic AI has emerged as a key paradigm for intelligent communications and networking, enabling AI-driven agents to perceive, reason, decide, and act within dynamic networking environments. However, effective decision-making in telecom applications, such as network planning, management, and resource allocation, requires integrating retrieval mechanisms that support multi-hop reasoning, historical cross-referencing, and compliance with evolving 3GPP standards. This article presents a forward-looking perspective on generative information retrieval-inspired intelligent communications and networking, emphasizing the role of knowledge acquisition, processing, and retrieval in agentic AI for telecom systems. We first provide a comprehensive review of generative information retrieval strategies, including traditional retrieval, hybrid retrieval, semantic retrieval, knowledge-based retrieval, and agentic contextual retrieval. We then analyze their advantages, limitations, and suitability for various networking scenarios. Next, we present a survey about their applications in communications and networking. Additionally, we introduce an agentic contextual retrieval framework to enhance telecom-specific planning by integrating multi-source retrieval, structured reasoning, and self-reflective validation. Experimental results demonstrate that our framework significantly improves answer accuracy, explanation consistency, and retrieval efficiency compared to traditional and semantic retrieval methods. Finally, we outline future research directions.

The increasing interest in Large Language Models (LLMs) within the telecommunications sector underscores their potential to revolutionize operational efficiency. However, the deployment of these sophisticated models is often hampered by their substantial size and computational demands, raising concerns about their viability in resource-constrained environments. Addressing this challenge, recent advancements have seen the emergence of small language models that surprisingly exhibit performance comparable to their larger counterparts in many tasks, such as coding and common-sense reasoning. Phi-2, a compact yet powerful model, exemplifies this new wave of efficient small language models. This paper conducts a comprehensive evaluation of Phi-2's intrinsic understanding of the telecommunications domain. Recognizing the scale-related limitations, we enhance Phi-2's capabilities through a Retrieval-Augmented Generation approach, meticulously integrating an extensive knowledge base specifically curated with telecom standard specifications. The enhanced Phi-2 model demonstrates a profound improvement in accuracy, answering questions about telecom standards with a precision that closely rivals the more resource-intensive GPT-3.5. The paper further explores the refined capabilities of Phi-2 in addressing problem-solving scenarios within the telecom sector, highlighting its potential and limitations.

Within the ambit of VoIP (Voice over Internet Protocol) telecommunications, the complexities introduced by acoustic transformations merit rigorous analysis. This research, rooted in the exploration of proprietary sender-side denoising effects, meticulously evaluates platforms such as Google Meets and Zoom. The study draws upon the Deep Noise Suppression (DNS) 2020 dataset, ensuring a structured examination tailored to various denoising settings and receiver interfaces. A methodological novelty is introduced via Blinder-Oaxaca decomposition, traditionally an econometric tool, repurposed herein to analyze acoustic-phonetic perturbations within VoIP systems. To further ground the implications of these transformations, psychoacoustic metrics, specifically PESQ and STOI, were used to explain of perceptual quality and intelligibility. Cumulatively, the insights garnered underscore the intricate landscape of VoIP-influenced acoustic dynamics. In addition to the primary findings, a multitude of metrics are reported, extending the research purview. Moreover, out-of-domain benchmarking for both time and time-frequency domain speech enhancement models is included, thereby enhancing the depth and applicability of this inquiry.

This position paper argues that the field of LLM agents requires a unified, telecom-inspired communication protocol to ensure safety, interoperability, and scalability, especially within the context of Next Generation (NextG) networks. Current ad-hoc communication methods are creating a fragmented ecosystem, reminiscent of the early "protocol wars" in networking, which stifles innovation and poses significant risks. Drawing inspiration from the layered, standardized protocols that underpin modern telecommunications, we propose the LLM-Agent Communication Protocol (LACP). LACP establishes a three-layer architecture designed to ensure semantic clarity in communication, transactional integrity for complex tasks, and robust, built-in security. In this position paper, we argue that adopting a principled, universal protocol is not merely beneficial but essential for realizing the potential of distributed AI. Such a standard is critical for ensuring that multi-agent systems can operate safely and reliably in the complex, real-time applications envisioned for 6G and beyond.

The specialized vocabulary and complex concepts of the telecommunications industry present significant challenges for standard Natural Language Processing models. Generic text embeddings often fail to capture telecom-specific semantics, hindering downstream task performance. We introduce T-VEC (Telecom Vectorization Model), a novel embedding model tailored for the telecom domain through deep fine-tuning. Developed by NetoAI, T-VEC is created by adapting the state-of-the-art gte-Qwen2-1.5B-instruct model using a triplet loss objective on a meticulously curated, large-scale dataset of telecom-specific data. Crucially, this process involved substantial modification of weights across 338 layers of the base model, ensuring deep integration of domain knowledge, far exceeding superficial adaptation techniques. We quantify this deep change via weight difference analysis. A key contribution is the development and open-sourcing (MIT License) of the first dedicated telecom-specific tokenizer, enhancing the handling of industry jargon. T-VEC achieves a leading average MTEB score (0.825) compared to established models and demonstrates vastly superior performance (0.9380 vs. less than 0.07) on our internal telecom-specific triplet evaluation benchmark, indicating an exceptional grasp of domain-specific nuances, visually confirmed by improved embedding separation. This work positions NetoAI at the forefront of telecom AI innovation, providing the community with a powerful, deeply adapted, open-source tool.

Multiprotocol Label Switching (MPLS) is a high-performance telecommunications technology that directs data from one network node to another based on short path labels rather than long network addresses. Its efficiency and scalability have made it a popular choice for large-scale and enterprise networks. However, as MPLS networks grow and evolve, they encounter various security challenges. This paper explores the security implications associated with MPLS networks, including risks such as label spoofing, traffic interception, and denial of service attacks. Additionally, it evaluates advanced mitigation strategies to address these vulnerabilities, leveraging mathematical models and security protocols to enhance MPLS network resilience. By integrating theoretical analysis with practical solutions, this paper aims to provide a comprehensive understanding of MPLS security and propose effective methods for safeguarding network infrastructure.

Existing benchmarks for conversational AI agents simulate single-control environments, where only the AI agent can use tools to interact with the world, while the user remains a passive information provider. This differs from real-world scenarios like technical support, where users need to actively participate in modifying the state of the (shared) world. In order to address this gap, we introduce tau^2-bench, with four key contributions: 1) A novel Telecom dual-control domain modeled as a Dec-POMDP, where both agent and user make use of tools to act in a shared, dynamic environment that tests both agent coordination and communication, 2) A compositional task generator that programmatically creates diverse, verifiable tasks from atomic components, ensuring domain coverage and controlled complexity, 3) A reliable user simulator tightly coupled with the environment, whose behavior is constrained by tools and observable states, improving simulation fidelity, 4) Fine-grained analysis of agent performance through multiple ablations including separating errors arising from reasoning vs communication/coordination. In particular, our experiments show significant performance drops when agents shift from no-user to dual-control, highlighting the challenges of guiding users. Overall, tau^2-bench provides a controlled testbed for agents that must both reason effectively and guide user actions.

The drive toward automating cellular network operations has grown with the increasing complexity of these systems. Despite advancements, full autonomy currently remains out of reach due to reliance on human intervention for modeling network behaviors and defining policies to meet target requirements. Network Digital Twins (NDTs) have shown promise in enhancing network intelligence, but the successful implementation of this technology is constrained by use case-specific architectures, limiting its role in advancing network autonomy. A more capable network intelligence, or "telecommunications brain", is needed to enable seamless, autonomous management of cellular network. Large Language Models (LLMs) have emerged as potential enablers for this vision but face challenges in network modeling, especially in reasoning and handling diverse data types. To address these gaps, we introduce Hermes, a chain of LLM agents that uses "blueprints" for constructing NDT instances through structured and explainable logical steps. Hermes allows automatic, reliable, and accurate network modeling of diverse use cases and configurations, thus marking progress toward fully autonomous network operations.

We are in the midst of quantum hype with some excessive claims of quantum computing potential, many vendors' and even some research organizations' exaggerations, and a funding frenzy for very low technology readiness level startups. Governments are contributing to this hype with their large quantum initiatives and their technology sovereignty aspirations. Technology hypes are not bad per se since they create emulation, drive innovations and also contribute to attracting new talents. It works as scientists and vendors deliver progress and innovation on a continuous basis after a so-called peak of expectations. It fails with exaggerated overpromises and underdeliveries that last too long. It could cut short research and innovation funding, creating some sort of quantum winter. After looking at the shape and form of technology and science hypes and driving some lessons from past hypes, we investigate the current quantum hype and its specifics. We find that, although there is some significant uncertainty on the potential to create real scalable quantum computers, the scientific and vendor fields are relatively sane and solid compared to other technology hypes. The vendors hype has some profound and disruptive impact on the organization of fundamental research. Also, quantum technologies comprise other fields like quantum telecommunications and quantum sensing with a higher technology readiness level, which are less prone to hype. We then make some proposals to mitigate the potential negative effects of the current quantum hype including recommendations on scientific communication to strengthen the trust in quantum science, vendor behavior improvements, benchmarking methodologies, public education and putting in place a responsible research and innovation approach.

The ionosphere electromagnetic activity is a major factor of the quality of satellite telecommunications, Global Navigation Satellite Systems (GNSS) and other vital space applications. Being able to forecast globally the Total Electron Content (TEC) would enable a better anticipation of potential performance degradations. A few studies have proposed models able to predict the TEC locally, but not worldwide for most of them. Thanks to a large record of past TEC maps publicly available, we propose a method based on Deep Neural Networks (DNN) to forecast a sequence of global TEC maps consecutive to an input sequence of TEC maps, without introducing any prior knowledge other than Earth rotation periodicity. By combining several state-of-the-art architectures, the proposed approach is competitive with previous works on TEC forecasting while predicting the TEC globally.

Large Language Models (LLMs) have garnered significant attention for their impressive general-purpose capabilities. For applications requiring intricate domain knowledge, Retrieval-Augmented Generation (RAG) has shown a distinct advantage in incorporating domain-specific information into LLMs. However, existing RAG research has not fully addressed the challenges of Multiple Choice Question Answering (MCQA) in telecommunications, particularly in terms of retrieval quality and mitigating hallucinations. To tackle these challenges, we propose a novel first token probability guided RAG framework. This framework leverages confidence scores to optimize key hyperparameters, such as chunk number and chunk window size, while dynamically adjusting the context. Our method starts by retrieving the most relevant chunks and generates a single token as the potential answer. The probabilities of all options are then normalized to serve as confidence scores, which guide the dynamic adjustment of the context. By iteratively optimizing the hyperparameters based on these confidence scores, we can continuously improve RAG performance. We conducted experiments to validate the effectiveness of our framework, demonstrating its potential to enhance accuracy in domain-specific MCQA tasks.

The classification of fifth-generation New-Radio (5G-NR) mobile network traffic is an emerging topic in the field of telecommunications. It can be utilized for quality of service (QoS) management and dynamic resource allocation. However, traditional approaches such as Deep Packet Inspection (DPI) can not be directly applied to encrypted data flows. Therefore, new real-time encrypted traffic classification algorithms need to be investigated to handle dynamic transmission. In this study, we examine the real-time encrypted 5G Non-Standalone (NSA) application-level traffic classification using physical channel records. Due to the vastness of their features, decision-tree-based gradient boosting algorithms are a viable approach for classification. We generate a noise-limited 5G NSA trace dataset with traffic from multiple applications. We develop a new pipeline to convert sequences of physical channel records into numerical vectors. A set of machine learning models are tested, and we propose our solution based on Light Gradient Boosting Machine (LGBM) due to its advantages in fast parallel training and low computational burden in practical scenarios. Our experiments demonstrate that our algorithm can achieve 95% accuracy on the classification task with a state-of-the-art response time as quick as 10ms.

Modern enterprises generate vast streams of time series metrics when monitoring complex systems, known as observability data. Unlike conventional time series from domains such as weather, observability data are zero-inflated, highly stochastic, and exhibit minimal temporal structure. Despite their importance, observability datasets are underrepresented in public benchmarks due to proprietary restrictions. Existing datasets are often anonymized and normalized, removing scale information and limiting their use for tasks beyond forecasting, such as anomaly detection, root-cause analysis, and multi-modal reasoning. To address this gap, we introduce TelecomTS, a large-scale observability dataset derived from a 5G telecommunications network. TelecomTS features heterogeneous, de-anonymized covariates with explicit scale information and supports a suite of downstream tasks, including anomaly detection, root-cause analysis, and a question-answering benchmark requiring multi-modal reasoning. Benchmarking state-of-the-art time series, language, and reasoning models reveals that existing approaches struggle with the abrupt, noisy, and high-variance dynamics of observability data. Our experiments also underscore the importance of preserving covariates' absolute scale, emphasizing the need for foundation time series models that natively leverage scale information for practical observability applications.

General-purpose large language models (LLMs), despite their broad capabilities accrued from open-world data, frequently exhibit suboptimal performance when confronted with the nuanced and specialized demands inherent in real-time telecommunications applications. This investigation addresses this critical limitation through the meticulous fine-tuning of TSLAM-Mini developed by NetoAI, a compact (3.8-billion parameter) causal language model architecturally derived from Phi-4 Mini Instruct 4B. The fine-tuning regimen leverages a bespoke dataset comprising 100,000 samples, strategically engineered to address 20 pivotal telecommunications use-cases, encompassing domains such as Network Fundamentals, IP Routing, MPLS, Network Security, Automation, OSS/BSS, RAN, Mobile Core, Satellite Communications, and Ethical AI. This dataset was curated utilizing NetoAI's DigiTwin platform, enriched with granular insights from venerated network Subject Matter Experts (SMEs) and authoritative RFC documents, thereby capturing high-fidelity representations of real-world network dynamics through simulations inspired by digital twin paradigms. Employing Quantized Low-Rank Adaptation (QLoRA), a state-of-the-art Parameter Efficient Fine-Tuning (PEFT) technique, we achieved substantial training efficiency and enabled prospective deployment on resource-constrained hardware. A novel evaluation framework, predicated on a high-capacity LLM (Qwen3-235B-A22B) functioning as an automated adjudicator, was instituted to rigorously assess instruction-following fidelity and response quality across the specified telecom use-cases. Empirical results unequivocally demonstrate TSLAM-Mini's superior aptitude in telecom-centric applications, underscoring the profound efficacy of domain-specific datasets and PEFT methodologies for advancing intelligent network management.

Classical Internet evolved exceptionally during the last five decades, from a network comprising a few static nodes in the early days to a leviathan interconnecting billions of devices. This has been possible by the separation of concern principle, for which the network functionalities are organized as a stack of layers, each providing some communication functionalities through specific network protocols. In this survey, we aim at highlighting the impossibility of adapting the classical Internet protocol stack to the Quantum Internet, due to the marvels of quantum mechanics. Indeed, the design of the Quantum Internet requires a major paradigm shift of the whole protocol stack for harnessing the peculiarities of quantum entanglement and quantum information. In this context, we first overview the relevant literature about Quantum Internet protocol stack. Then, stemming from this, we sheds the light on the open problems and required efforts toward the design of an effective and complete Quantum Internet protocol stack. To the best of authors' knowledge, a survey of this type is the first of its own. What emerges from this analysis is that the Quantum Internet, though still in its infancy, is a disruptive technology whose design requires an inter-disciplinary effort at the border between quantum physics, computer and telecommunications engineering.